Returns & Exchanges
At Zubaidas Online, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, we offer a hassle-free 14-day return and exchange policy for all unworn items with original tags attached.
Initiate Your Request
Log into your account or visit our returns portal to select the items you wish to return and provide a reason for the exchange or refund.
Pack the Items
Carefully place the items in their original packaging, ensuring all tags, labels, and hygiene seals are intact to qualify for a full reimbursement.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location near you.
Quality Check & Refund
Once our warehouse team inspects the returned garments, we will process your refund or ship your replacement item within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing